Technical Support Customer Service

Overview

Schaeffler is a dynamic global technology company and its success has been a result of its entrepreneurial spirit and long history of private ownership. Does that sound interesting to you? As a partner to all of the major automobile manufacturers, as well as key players in the aerospace and industrial sectors, we offer you many development opportunities.

Your Key Responsibilities

• Manage Call center activities efficiently and identify action plans based on the input coming from the calls
• Keep track of TS projects defined locally or by HQs
• Keep track of TS KPIs and maintain or define new processes
• Work with Digitalization team for TS requests
• Find new ways to reach our potential Customers through REPXPERT
• Create synergies with other regions
• Define initiatives to reduce warranty claims

Your Qualifications

• B.S. Administration, Engineering, Marketing, ...