Technical Support & Customer Service Specialist

I’m Frédérique Tahon, Recruitment Director at FED IT, specialized in IT placements.
I’m excited to present an opportunity with a leading Canadian immersive technology company, redefining the way audiences experience entertainment around the world.

Reporting to the Technical Support Manager, you’ll provide exceptional technical and customer support to international clients.
You’ll play a key role in troubleshooting, documenting best practices, and contributing to continuous product improvement.
Your main responsibilities will include:
• Providing technical assistance via phone and email to clients (institutional, commercial, and consumer).
• Managing technical escalations with engineering and ensuring full resolution.
• Accurately documenting support cases in internal systems.
• Supporting process improvement and customer experience initiatives.
• Assisting occ...