Technical Support - End User Computer

About the job Technical Support - End User Computer

Job Descriptions:

• Ensure all company hardware and software working in good condition.
• Provide system support to all users related to IT.
• Provide maintenance and servicing to all existing hardware.
• Provide maintenance and support to all existing software.
• Provide support, guidance and training to all users.
• Evaluate, analyse, servicing, troubleshooting, test, train and implement based on Company's IT requirement.
• Provide daily planning and report.
• Any other tasks assigned by your superior, must provide status update on any pending and uncompleted task by end of each shift.
• Need to understand the importance of ticketing system that used at Hartalega.
• Need to understand SLA and ensure all assign ticket close within SLA with propoer solution.
• Understand 5S and Hartalega IT policy.
• Any other tasks assigned b...