Job Description
What You Can Expect
This is an exciting role for a Tech Support Engineer. You will be the first point of contact for end-users and business customers. Providing technical assistance and troubleshooting across Zoom products. The ideal candidate will possess hands-on experience with SIP/VoIP and Contact Center technologies.
Ensure timely and effective resolution of technical issues.
You will work across multiple communication channels—chat, email, and phone—to deliver an exceptional customer support experience.
This role involves shift work, requiring rotation between, APAC, EMEA and US Eastern time zones.
Candidates will be required to be based in Bangalore due to in office expectations.
About The Team
Customer Services play a crucial role in improving the customer experience within Zoom. We actively build relationships, encourage product usage, and act as dedicated post-sales conta...
This is an exciting role for a Tech Support Engineer. You will be the first point of contact for end-users and business customers. Providing technical assistance and troubleshooting across Zoom products. The ideal candidate will possess hands-on experience with SIP/VoIP and Contact Center technologies.
Ensure timely and effective resolution of technical issues.
You will work across multiple communication channels—chat, email, and phone—to deliver an exceptional customer support experience.
This role involves shift work, requiring rotation between, APAC, EMEA and US Eastern time zones.
Candidates will be required to be based in Bangalore due to in office expectations.
About The Team
Customer Services play a crucial role in improving the customer experience within Zoom. We actively build relationships, encourage product usage, and act as dedicated post-sales conta...
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