Technical Support Engineer / 1st/2nd Line Support Engineer

A fantastic opportunity has arisen for an experienced Technical Support Engineer / 1st/2nd Line Support Engineer to join a large, complex organisation on a permanent basis.

Technical Support Engineer / 1st/2nd Line Support Engineer

Summary:

The successful candidate will have a strong technical understanding of networking, infrastructure and application. Responsible for providing infrastructure and technical support.

Technical Support Engineer / 1st/2nd Line Support Engineer

Key Responsibilities:

Ensure the resolution of all IT incidents and service requests within agreed Service Level Agreement (SLA)
Successfully follow the agreed ITIL processes and procedures, whilst continually reviewing to find improvements to the current incident and service request processes
Management of difficult situations with the business in a timely fashion, communicating in a clear and effective manner
A strong IT Service management backgroun...