Job Description

JOB TITLE: Technical Support Engineer - NOC


JOB PURPOSE: Provide timely response to all incidents, Requests, outages, and performance alerts.


QUALIFICATION: Engineering Degree/Diploma (Computers / Electronics)


CERTIFICATIONS: ITIL


EXPERIENCE: Total 3-5 years of experience in Monitoring and L1 level knowledge in IT infrastructure domain.


REPORTING TO: Service Delivery Manager


RESPONSIBILITIES (INCLUDES ALL TASKS):

  • Good understanding of monitoring tool (SolarWinds) and ITSM tool
  • Provide timely response to all incidents, Requests, outages and performance alerts. Categorize issues for escalation to appropriate technical teams
  • Understanding on reporting based on the customer requirement.
  • Recognize, identify and prioritize incidents in a...

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