Job Description
About the Role
We are seeking a proactive and customer-focused Technical Support Engineer to provide responsive, expert support for international clients. In this role, you’ll be the first point of contact for resolving IT issues — from basic troubleshooting via email/chat to complex configurations via phone. You will use remote desktop tools, write clear technical instructions, and escalate problems appropriately, earning the trust of customers through timely and accurate resolutions.
Key Responsibilities:
Deliver support via voice, email, chat, and remote desktop tools
Serve as the first point of contact for incoming service request calls
Communicate fluently with native English speakers and global users
Provide telephonic and ticket-based support to local and off-site users
Troubleshoot and support end-user software, hardware, and network issues
Record and manage tickets, following through to resolution and customer satisfaction
Diagnose and resolve techni...
We are seeking a proactive and customer-focused Technical Support Engineer to provide responsive, expert support for international clients. In this role, you’ll be the first point of contact for resolving IT issues — from basic troubleshooting via email/chat to complex configurations via phone. You will use remote desktop tools, write clear technical instructions, and escalate problems appropriately, earning the trust of customers through timely and accurate resolutions.
Key Responsibilities:
Deliver support via voice, email, chat, and remote desktop tools
Serve as the first point of contact for incoming service request calls
Communicate fluently with native English speakers and global users
Provide telephonic and ticket-based support to local and off-site users
Troubleshoot and support end-user software, hardware, and network issues
Record and manage tickets, following through to resolution and customer satisfaction
Diagnose and resolve techni...
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