Job Description
Job Description
Insight Global is looking for a Tech Cafe Support Engineer to work onsite at their client's facility in Albany, NY.
This person will be performing the following duties:
- Imaging laptops and desktops via PXE boot and SCCM task sequences, ensuring rapid deployment and seamless integration.
- Utilize Lansweeper to maintain inventory, reclaim assets during offboarding, and minimize waste.
- Provide remote support through Bomgar for users across multiple locations, resolving hardware and software issues swiftly.
- Configuring Apple laptops with Microsoft Office, Adobe Creative Cloud, and VPN access for certain user groups.
- Active Directory for computer OUs, security groups, and shared drive access, ensuring proper licensing and permissions.
- VPN access by creating RSA tokens in SecurID and assisting users with Ivanti and Palo Alto’s Global Protect.
- Improve software installation processes by issuing temporary administration codes through...
Insight Global is looking for a Tech Cafe Support Engineer to work onsite at their client's facility in Albany, NY.
This person will be performing the following duties:
- Imaging laptops and desktops via PXE boot and SCCM task sequences, ensuring rapid deployment and seamless integration.
- Utilize Lansweeper to maintain inventory, reclaim assets during offboarding, and minimize waste.
- Provide remote support through Bomgar for users across multiple locations, resolving hardware and software issues swiftly.
- Configuring Apple laptops with Microsoft Office, Adobe Creative Cloud, and VPN access for certain user groups.
- Active Directory for computer OUs, security groups, and shared drive access, ensuring proper licensing and permissions.
- VPN access by creating RSA tokens in SecurID and assisting users with Ivanti and Palo Alto’s Global Protect.
- Improve software installation processes by issuing temporary administration codes through...
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