Technical Support Engineer, Alpha (Remote) - $60,000/year USD

Educational support organizations face mounting complexity as schools, students, and families demand higher service standards. Institutions require immediate, AI-powered responses spanning learning platforms, SIS infrastructure, device ecosystems, and operational workflows. Yet most providers remain constrained by disconnected tools, manual handoffs, and fragile systems that collapse under operational pressure.

Our approach resolves this through a distinct architecture: AI-enhanced cyborg operators functioning within a dynamic educational environment. In this position, you will influence system intelligence. Each resolution refines automation capabilities, each root cause investigation drives process and policy evolution, and each corner case you decode improves outcomes for thousands of learners and teaching professionals.

This role demands production-grade problem solving within a live service context. You will investigate ambiguous, cross-stakeholder...