Job Description
JOB TITLE: Technical Support Engineer Service Desk
JOB PURPOSE: Service Desk operations
QUALIFICATION: Graduate
CERTIFICATIONS: Certified in Microsoft Technologies, Networking Skills
EXPERIENCE: 2+
RESPONSIBILITIES (INCLUDES ALL TASKS):
- Key Responsibilities:
- Provide first-line support for Oracle Fusion applications, addressing user queries and issues related to user provisioning and access provisioning.
- Assist in the setup and maintenance of user accounts, roles, and permissions within Oracle Fusion.
- Monitor and manage access requests, ensuring timely and accurate provisioning of application-level access.
- Troubleshoot and resolve issues related to user access and permissions.
- Collaborate with Level 2 support and other teams to escalate and resolve complex issues.
- Document and maintain support procedures, ensuring they are up-to-date and accessible.
- Provide training and guidance to end-users on best practices for accessing and using...
JOB PURPOSE: Service Desk operations
QUALIFICATION: Graduate
CERTIFICATIONS: Certified in Microsoft Technologies, Networking Skills
EXPERIENCE: 2+
RESPONSIBILITIES (INCLUDES ALL TASKS):
- Key Responsibilities:
- Provide first-line support for Oracle Fusion applications, addressing user queries and issues related to user provisioning and access provisioning.
- Assist in the setup and maintenance of user accounts, roles, and permissions within Oracle Fusion.
- Monitor and manage access requests, ensuring timely and accurate provisioning of application-level access.
- Troubleshoot and resolve issues related to user access and permissions.
- Collaborate with Level 2 support and other teams to escalate and resolve complex issues.
- Document and maintain support procedures, ensuring they are up-to-date and accessible.
- Provide training and guidance to end-users on best practices for accessing and using...
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