Technical Support Engineer - API (Postman)

Overview

Join our dynamic team as a Technical Support Engineer and gain hands-on experience with APIs, system monitoring, and troubleshooting real-world technical issues. This role is perfect for those who enjoy problem-solving, working with logs, and supporting mission-critical applications—offering a strong foundation for future roles in DevOps, SRE, or Software Engineering.

Responsibilities

• Respond to and resolve support tickets for application and API-related issues.
• Use tools like Postman to test, validate, and troubleshoot API requests.
• Review and analyze application and system logs to identify root causes of issues.
• Monitor application performance using tools such as Grafana, Kibana, or Datadog.
• Collaborate with Engineering, QA, and Product teams to escalate and resolve complex issues.
• Document troubleshooting steps, resolutions, and best practices for internal reference.
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