Technical Support Engineer (Arabic and English Speaker)

Technical Support Engineer (Arabic and English Speaker)

We are seeking a skilled and customer-oriented Technical Support Engineer (Arabic and English Speaker) to join our team in Abu Dhabi. The ideal candidate will provide high-quality technical support, ensure timely issue resolution, and deliver an excellent client experience in a dynamic, client-facing environment.

Responsibilities

• Provide advanced troubleshooting and support to customers for (product/services). Resolve technical issues via phone, email, and remote access tools
• Act as the primary point of contact for technical inquiries, ensuring clients receive timely and effective solutions
• Accurately log customer issues and resolutions
• Assist with product setup, installation, and configuration for customers
• Guide clients on system usage, features, and best practices
• Work closely with engineering and product teams to resolve complex issues and...