Technical Support Engineer

Overview

Alpha ESS Australia is a subsidiary of Alpha Energy Storage Solution Co., Ltd. We are a leading energy storage solutions company in the Australian market committed to transforming Australia into a renewable energy superpower. Our team in Australia provides innovative and reliable energy storage solutions that help customers reduce energy costs and help contribute to a more sustainable future.

Responsibilities

• Remote Support: Provide technical assistance to customers via phone and email. Utilize customer complaint software to track and manage issues, promptly responding to customer requests. Remotely monitor system performance to ensure the proper operation of energy storage systems.
• Willingness to occasionally travel onsite to customer locations for tasks such as software upgrades, network configuration, and system support
• Fault Analysis and Reporting: Gather and analyze data related to system faults to identify potential i...