Job Description

Security Systems Technical Support Engineer

  • Craigavon, Lurgan, United Kingdom
  • Full-time
  • Salary: £38,000 per annum
  • Shift Pattern: Monday - Friday, 09:00 - 17:00
  • 100% office-based

Key Purpose of the Job:

Working alongside the Customer Services and Scheduling departments to provide customer and engineering support in a timely and efficient manner. Reducing the number of calls passed to field-based engineers by the use of remote diagnostic tools and phone advice for both fire and security-related calls.

Key Job Responsibilities:

  • To provide technical support to end users and engineers, both internally and externally.
  • To ensure prompt and accurate information is scheduled.
  • To prioritise workload and meet contractual deadlines.
  • To answer customer telephone calls, ensuring internal customer service standards are met.
  • Any other reasonable requests f...

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