Technical Support Engineer

We are looking for L1 Support Engineer(s) / Technical Support associates - 4 headcounts to support day-to-day IT operations and act as a key point of escalation for technical issues related to user access, business applications, network connectivity, and end-user devices. The role focuses on timely incident resolution, strong user communication, and adherence to defined SLAs to ensure a high standard of service delivery.

Key Responsibilities

• Serve as a primary escalation contact for technical incidents related to user access, applications, networks, and end-user devices.
• Support and manage user permissions, group access, mailbox rights, shared folders, and related access requests.
• Communicate clearly with users, providing regular updates and ensuring resolution until ticket closure.
• Contribute to knowledge base articles, standard operating procedures, and troubleshooting guides.
• Work closely...