Job Description

: Technical Support Engineer

Background:

Our client is looking for an additional member to join the First Level Support Team in Basel, Switzerland. The new team member will be part of a distributed team located in Switzerland, Hong Kong, and Mexico. As a Level 1 Technical Support Engineer, you are responsible for finding solutions to incidents on an array of Banking-specific applications reported by business users from front, middle, and back office. Together with the extended Banking IT team, you would help resolve issues end-to-end. You would document resolutions and share your knowledge with the rest of the First Level Support Team. You will contribute to development and work items.

General Information:

  • Start date: ASAP
  • Latest start date: 3 months
  • End date:
  • Extension: TBC
  • Work location: Basel
  • Workload: 100%
  • Travelling: no
  • On Call: yes (but not regularly and only during certain bank holidays) ...

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