Technical Support Engineer

Description: Technical Support Engineer

Background:

Our client is looking for an additional member to join the First Level Support Team in Basel, Switzerland. The new team member will be part of a distributed team located in Switzerland, Hong Kong, and Mexico. As a Level 1 Technical Support Engineer, you are responsible for finding solutions to incidents on an array of Banking-specific applications reported by business users from front, middle, and back office. Together with the extended Banking IT team, you would help resolve issues end-to-end. You would document resolutions and share your knowledge with the rest of the First Level Support Team. You will contribute to development and work items.

General Information:

•Start date: ASAP

• Latest start date: 3 months

• End date:

• Extension: TBC

• Work location: Basel

• Workload: 100%

• Travelling: no

• On Call: yes (but not regularly and only during certai...