Technical Support Engineer

Im working with a highly regulated, technology-driven organisation that supports a complex hybrid infrastructure environment for multiple independent teams operating under a single platform. Theyre looking for an experienced Technical Support Engineer to provide high-quality end-user and platform support in a fast-paced, security-conscious environment. This role suits someone who is confident supporting technically demanding users, understands the importance of access control and segregation of data, and can respond quickly to issues that directly impact business-critical operations. The Role Youll provide remote technical support across a hybrid Microsoft-centric environment, supporting identity, email security, VPN connectivity, and remote access services. The environment supports multiple independent teams, meaning frequent onboarding and offboarding and strict security and compliance requirements. Youll be expected to take full ownership of support cases, communicate clearly with u...