Technical Support Engineer

Title: Production Support
Location: Bengaluru
Exp: 2-3 Years or 4-4.5 Years

Job Description:
Mandate: Java Support, Troubleshooting experience, Cloud platform experience (AWS, Azure, GCP)
SKILLS REQUIRED
• Strong problem solving, organizational, and analytical skills.
• Strong understanding of object-oriented methodologies and programming
• Working knowledge of Windows, UNIX, Linux based operating systems
• Experience with Cloud Platforms like AWS, Azure, GCP etc.
• Proven ability to manage multiple tasks or projects with changing priorities. Enjoys and thrives on performing multiple tasks and responsibilities at once.
• Strong ability to capture a complete and accurate problem/symptom description of reported issues.
• Ability to successfully troubleshoot and narrow down reported issues, identify root causes, and find creative solutions to effectively address customer concerns.
• Exceptional written and oral communication skills. Strong ability to listen to and work with customers in real-time to resolve issues.
• Can do attitude and team player.

PREFERED QUALIFICATIONS

• Bachelor's Degree or Master's Degree in Computer Science, Software Engineering, or an Engineering discipline
• Any prior experience in Support, Software Development, IT, or Quality Assurance will be preferred