Technical Support Engineer

We are looking for a service-oriented Tier 1 Technical Support Engineer to join our Customer Technical Support team.

You will be a key player in our Global Production & Support department, working in a high-energy, international environment. This role is perfect for a people person who thrives on solving problems and enjoys being the primary technical bridge between our global client base and our internal teams. You will work as part of a distributed team across Israel and the US.

• Global Customer Support: Manage real-time Live Chats and Jira tickets for clients worldwide, providing professional, friendly, and clear assistance.
• Web Troubleshooting: Perform front-end troubleshooting to identify display or functional issues using browser developer tools and basic web knowled...