Technical Support Engineer - Bogota

Who we are:

Allot is an industry leader in network security and visibility. A global growing company in cyber‑security with a strong Tier1 customer base. We embrace an Agile way of working, priding ourselves on being fast, diverse and dynamic. We are real team players who are ready to go the extra mile to succeed. We believe that anyone can make an impact and together our team spirit makes all the difference. This is your opportunity to develop, professionally and personally.

What we’re looking for:

We are looking for a talented Technical Support Engineer to Handle 1st and 2nd support cases professionally and independently via CRM, phone, and email.

What you’ll do:

Provide excellent, dedicated, and proactive support service, perform deep problem investigation into system logs and behavior, provide technical guidance and solutions to the company's customers and partners, problem reproduction and lab simulations, working with hi...