Technical Support Engineer

The role

The Technical Support Engineer will help build and scale SurrealDB’s global support function. This is a hands-on, end-to-end role , covering frontline support through to deep technical escalation, incident response, tooling, and process design. You’ll work closely with the Head of Customer & Implementation, while collaborating across Engineering, Product, Cloud, and Sales.

You’ll play a critical role in ensuring customer trust, reliability, and satisfaction, not just by resolving issues, but by helping define how support operates as SurrealDB scales. This role fits someone who enjoys being both an operator and a builder : solving real customer problems while creating the systems, playbooks, and workflows that make support scalable.

What you'll be doing

• Deliver end-to-end technical support (T1–T3), from frontline ticket resolution through to complex incident escalations.
• Support customers with SurrealDB-s...