Technical Support Engineer

Overview

Employer Industry: Technology and SaaS Solutions

Why consider this job opportunity

• Salary up to $104,500
• Opportunity for career advancement and growth within the organization
• Flexible hybrid work environment, with options for remote work
• Comprehensive benefits program focusing on physical, mental, emotional, and financial health
• Chance to collaborate with cross-functional teams to improve customer experience and support
• Work in a supportive and empowering company culture committed to fair hiring practices

Responsibilities

• Provide technical support via email and live chat, diagnosing product and platform issues for non-technical users
• Investigate unexpected product behavior by reproducing issues and identifying root causes
• Support customer enablement through webinars, written gui...