Technical Support Engineer-Carbon Black(EDR) in Pune

Hiring Technical Support Engineer-Carbon Black(EDR) in Pune.

Yrs of Experience : 6-10 years

Location : Pune

The Sr. TSE/TSE is part of a team that is the contact for customers experiencing issues with installation, configuration, operation and management for Carbon Black solutions. They are, in many ways, the post-sale “face of Carbon Black” and must be passionate about helping our customers solve problems.

The Sr. TSE/TSE will field queries via phone, email and web portal of the CRM solution. Queries will range in complexity from “how to” questions through involved debugging and forensic efforts when tracking down operational anomalies. The ability to visualize problems remotely is key to being successful in this role along with excellent analytic and troubleshooting skills. This is a great opportunity for someone with a background supporting commercial software that has a passion for diving into complex technical issues and also has an...