Technical Support Engineer

Were seeking an experienced Technical Support Engineer to join our support team at Affinity. This role combines technical expertise with exceptional customer communication skills to deliver world-class support for our B2B SaaS CRM platform. Youll be a critical bridge between our customers and engineering teams resolving complex technical issues while contributing to our support organizations continuous improvement.

• Respond to customer inquiries and resolve technical issues via video call email or chat in a timely manner
• Troubleshoot software and API-related issues guiding customers through technical steps to resolve problems
• Work with webhooks APIs and other integrations to resolve issues and ensure smooth functionality
• Provide assistance and troubleshooting for customers setting up or managing Single Sign-On (SSO) integrations
• Collaborate with engineering teams to resolve complex customer pr...