Job Description

Job Title: Technical Support Engineer
Location: Chennai
Experience Required: 3 Years

Job Overview

The Technical Support Engineer will be responsible for providing advanced technical assistance, troubleshooting complex issues, and delivering comprehensive support for hardware, software, and network-related problems. This role involves identifying technical challenges, implementing solutions, guiding end-users, maintaining system efficiency, and ensuring minimal downtime. The ideal candidate should possess strong analytical skills, excellent problem-solving abilities, and hands-on experience in technical support environments involving enterprise systems and IT infrastructure.

Key Responsibilities

  • Diagnose, troubleshoot, and resolve hardware, software, networking, and system-related issues reported by end-users.

  • Install, configure, and maintain operating systems, applications, and IT assets to ensure seamless functionality.

  • Provide remote and on-site support for technical incidents, ensuring timely resolution and minimal service interruption.

  • Monitor IT systems and perform preventive maintenance to identify issues before they impact operations.

  • Log, track, and document support activities, technical solutions, and issue resolutions in ticketing systems.

  • Collaborate with cross-functional teams to manage escalations and ensure complex issues are resolved within SLA timelines.

  • Conduct user training sessions, provide technical guidance, and enhance user awareness on system best practices and security norms.

  • Support network connectivity, email configurations, antivirus management, and security updates.

  • Assist in deploying software upgrades, patches, and configurations to maintain system stability.

  • Maintain knowledge of emerging technologies, tools, and troubleshooting techniques to enhance support delivery.

    • Essential Qualifications

  • Bachelor’s degree in Computer Science, Information Technology, Electronics, or a related discipline.

  • Minimum of 3 years of proven experience in technical support, IT helpdesk, or system administration roles.

  • Certifications such as CCNA, MCSE, CompTIA A+/N+ will be considered an added advantage.

    • Skills Required

  • Strong expertise in diagnosing hardware, software, and network-related issues.

  • Hands-on experience with Windows/Linux operating systems, LAN/WAN networks, and enterprise applications.

  • Knowledge of ticketing tools such as ServiceNow, Zendesk, or Jira.

  • Proficiency in system configuration, troubleshooting tools, antivirus solutions, and patch management.

  • Excellent communication, analytical, and customer-handling skills with the ability to explain technical concepts clearly.

  • Ability to work independently, prioritize tasks, and manage multiple support activities simultaneously.

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