Job Description
**Position Summary**:
Bentley Systems is seeking a talented individual to become a valued member of the AssetWise team as a **Technical Support Engineer**. The AssetWise team is responsible for ongoing support, problem solving, knowledge transfer and updating of the knowledge sharing database of the ALIM (eB) Bentley’s Product.
**Your Day-to-Day**:
- Managing client inquiries and accurately documenting incidents via an online case management tool & knowledge base
- Performing troubleshooting to diagnose the root cause and resolve the issue quickly and effectively.
- Performing testing to ensure that the solution was successful.
- Escalating more complex issues when needed
- Improving front-end troubleshooting skills while learning to understand (and addressing) the needs of the user's business. This can include working through the LEARN Server, and other self-led training material from the Bentley-provided training portals.
- Staying up to date with primary prod...
Bentley Systems is seeking a talented individual to become a valued member of the AssetWise team as a **Technical Support Engineer**. The AssetWise team is responsible for ongoing support, problem solving, knowledge transfer and updating of the knowledge sharing database of the ALIM (eB) Bentley’s Product.
**Your Day-to-Day**:
- Managing client inquiries and accurately documenting incidents via an online case management tool & knowledge base
- Performing troubleshooting to diagnose the root cause and resolve the issue quickly and effectively.
- Performing testing to ensure that the solution was successful.
- Escalating more complex issues when needed
- Improving front-end troubleshooting skills while learning to understand (and addressing) the needs of the user's business. This can include working through the LEARN Server, and other self-led training material from the Bentley-provided training portals.
- Staying up to date with primary prod...
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