Technical Support Engineer

Skills & Qualifications

· Typically requires field sales experience

· Areas of TAC (Technical Assistance Centers) , NOC (Network Operation Centers) , SOC (Security Operation Centers) , GSC (Global Service Center) with a networking/security company.

· Understanding of TCP/IP, routing protocols, L2/L3 switches

· Security products firewalls, IPSec, IDS/IPS, Anti-Spam, virus scanning

· Previous call center experience, preferably supporting data networking products and/or security products is desirable.

· An independent certification on security from SANS, (ISC) 2, ISACA, BS7799/ISO17799 is a plus.

Job Duties and responsibilities

· Advanced troubleshooting on the full range of Fortinet products

· Collection, analysis and change recommendations of configuration information, customer network information and/or packet trace information

· Provide customer education where needed due to gaps in networking, product knowledge,...