Job Description
Job Description
Responsibilities:
Collection, analysis, and change recommendations of configuration information
Collection and analysis of customer network information
Collection and initial analysis of packet trace information
Job Experience / Abilities Required
Experience in a technical support role in a networking/security company or equivalent education
Strong understanding of TCP/IP, routing protocols, L2/L3 switches
Desirable experience with security products firewalls, IPSec, IDS/IPS, Anti-Spam, virus scanning
Strong troubleshooting and problem-solving skills
Working knowledge on Windows, UNIX, or Linux
Previous call center experience, preferably supporting data networking products and/or security products is desirable.
Strong English and Spanish skills both written and verbal. Ability to speak Portuguese is a plus. Ability to learn Portuguese within one year
Adaptable and flexible, operating in a fast-paced, dynamic environment.
An ind...
Responsibilities:
Collection, analysis, and change recommendations of configuration information
Collection and analysis of customer network information
Collection and initial analysis of packet trace information
Job Experience / Abilities Required
Experience in a technical support role in a networking/security company or equivalent education
Strong understanding of TCP/IP, routing protocols, L2/L3 switches
Desirable experience with security products firewalls, IPSec, IDS/IPS, Anti-Spam, virus scanning
Strong troubleshooting and problem-solving skills
Working knowledge on Windows, UNIX, or Linux
Previous call center experience, preferably supporting data networking products and/or security products is desirable.
Strong English and Spanish skills both written and verbal. Ability to speak Portuguese is a plus. Ability to learn Portuguese within one year
Adaptable and flexible, operating in a fast-paced, dynamic environment.
An ind...
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