Job Description
**Skills & Qualifications**
- Typically requires field sales experience
- Areas of TAC (Technical Assistance Centers), NOC (Network Operation Centers), SOC (Security Operation Centers), GSC (Global Service Center) with a networking/security company.
- Understanding of **TCP/IP, routing protocols, L2/L3 switches**:
- Security product **s firewalls, IPSec, IDS/IPS, Anti-Spam, virus scanning**:
- Previous call center experience, preferably supporting data networking products and/or security products is desirable.
- Ability to speak Portuguese is a plus
- An independent certification on security from SANS, (ISC) 2, ISACA, BS7799/ISO17799 is a plus.
**Job Duties and responsibilities**
- Advanced **troubleshooting **on the full range of Fortinet products
- Collection, analysis and change recommendations of configuration information, customer network information and/or packet trace information
- Provide customer education where needed due to gaps in networking...
- Typically requires field sales experience
- Areas of TAC (Technical Assistance Centers), NOC (Network Operation Centers), SOC (Security Operation Centers), GSC (Global Service Center) with a networking/security company.
- Understanding of **TCP/IP, routing protocols, L2/L3 switches**:
- Security product **s firewalls, IPSec, IDS/IPS, Anti-Spam, virus scanning**:
- Previous call center experience, preferably supporting data networking products and/or security products is desirable.
- Ability to speak Portuguese is a plus
- An independent certification on security from SANS, (ISC) 2, ISACA, BS7799/ISO17799 is a plus.
**Job Duties and responsibilities**
- Advanced **troubleshooting **on the full range of Fortinet products
- Collection, analysis and change recommendations of configuration information, customer network information and/or packet trace information
- Provide customer education where needed due to gaps in networking...
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