Technical Support Engineer

**Responsibilities**:
- Collection, analysis, and change recommendations of configuration information
- Collection and analysis of customer network information
- Collection and initial analysis of packet trace information
**Job Experience / Abilities Required**:
- Experience in a technical support role in a networking/security company or equivalent education
- Strong understanding of TCP/IP, routing protocols, L2/L3 switches
- Desirable experience with security products firewalls, IPSec, IDS/IPS, Anti-Spam, virus scanning
- Strong troubleshooting and problem-solving skills
- Working knowledge on Windows, UNIX, or Linux
- Previous call center experience, preferably supporting data networking products and/or security products is desirable.
- Strong English and Spanish skills both written and verbal. Ability to speak Portuguese is a plus. Ability to learn Portuguese within one year!
- Adaptable and flexible, operating in a fast-paced, dynamic environmen...