Job Description
**Job duties and responsabilities**:
- Advanced troubleshooting on the full range of Fortinet products
- Collection, analysis and change recommendations of configuration information
- Collection and analysis of customer network information
- Collection and initial analysis of packet trace information
- Recommend corrective actions based on analysis
- Provide customer education where needed due to gaps in networking, product knowledge, processes, etc
- Consultation of technical documentation, bulletins and release notes for known problems
- Reproduction of customer environments on lab equipment; work with L3 support to isolate and solve problems; recommend potential new solutions.
- Follow up on technical cases including proper escalation and management of the case until case closure.
- Manage customer communication and expectations until the closure of each case
- Submit KB articles on a monthly basis to contribute with internal and external DB´s
- U...
- Advanced troubleshooting on the full range of Fortinet products
- Collection, analysis and change recommendations of configuration information
- Collection and analysis of customer network information
- Collection and initial analysis of packet trace information
- Recommend corrective actions based on analysis
- Provide customer education where needed due to gaps in networking, product knowledge, processes, etc
- Consultation of technical documentation, bulletins and release notes for known problems
- Reproduction of customer environments on lab equipment; work with L3 support to isolate and solve problems; recommend potential new solutions.
- Follow up on technical cases including proper escalation and management of the case until case closure.
- Manage customer communication and expectations until the closure of each case
- Submit KB articles on a monthly basis to contribute with internal and external DB´s
- U...
Apply for this Position
Ready to join Fortinet? Click the button below to submit your application.
Submit Application