Job Description
**Technical Support Engineer**:
**Remote, Mexico City or Monterrey**:
**JOB OVERVIEW**
As a Technical Support Engineer, you will provide enterprise-grade assistance to Legion customers. You will diagnose and troubleshoot software issues and assist customer administrators & users through end-to-end resolution.
**RESPONSIBILITIES AND DUTIES**
**Troubleshoot complex issues and determine if an escalation to engineering is needed**
- Identify severity/impact of reported issues and further escalate as necessary
- For the most critical issues, work directly with the engineering team via Zoom call to drive issues to resolution as soon as possible
- Troubleshoot and resolve integration issues and discrepancies between Legion and 3rd party
- systems
- Be on an on-call rotation for after hours support including evenings and weekends
- Communicate directly with customers via Zendesk and Zoom to fully understand reported issues and drive the ticket to resolution
...
**Remote, Mexico City or Monterrey**:
**JOB OVERVIEW**
As a Technical Support Engineer, you will provide enterprise-grade assistance to Legion customers. You will diagnose and troubleshoot software issues and assist customer administrators & users through end-to-end resolution.
**RESPONSIBILITIES AND DUTIES**
**Troubleshoot complex issues and determine if an escalation to engineering is needed**
- Identify severity/impact of reported issues and further escalate as necessary
- For the most critical issues, work directly with the engineering team via Zoom call to drive issues to resolution as soon as possible
- Troubleshoot and resolve integration issues and discrepancies between Legion and 3rd party
- systems
- Be on an on-call rotation for after hours support including evenings and weekends
- Communicate directly with customers via Zendesk and Zoom to fully understand reported issues and drive the ticket to resolution
...
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