Job Description
Job Description
Our client is a fast-growing young startup in the space of cloud storage with over m USD in VC funding. They are urgently looking for a Technical Support Engineer. This is a customer-facing role where you will work to solve product and network problems of low to high complexity. You must be able to effectively utilize complex lab setups to duplicate and solve problems.
Responsibilities:
∙ Help customers solve technical issues and properly set up their products
∙ Answer questions from existing and prospective customers about the features and capabilities of products
∙ Analyze customer’s problems by using remote access, debug files, network captures and more
∙ Recreate customer’s symptoms at test lab and assist in troubleshooting and resolving product bugs
∙ Follow up on customer cases/ tickets through CRM
∙ Write customer-facing technical documentation for knowledge base and website
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