Job Description

The ideal candidate will be responsible for configuring and troubleshooting our product to resolve our customers' technical issues. You will support the customer by acting as the liaison between the customer and other internal teams. Your ability to work in complex networking environment will also make you an ideal candidate.

Responsibilitie

  • sReproduce customer environment and run test
  • sManage and address electronic tickets efficientl
  • yLiaise between sales team, customer success team, and customers to properly address customer problem
  • sTroubleshoot and configure software and hardwar

eQualificatio

  • ns
    2+ years' of technical support experie
  • tedStrong written and verbal and troubleshooting ski

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