Technical Support Engineer - Customer Experience

At Sonos we want to create the ultimate listening experience for our customers and know that it starts by listening to each other. As part of the Sonos team, you’ll collaborate with people of all styles, skill sets, and backgrounds to realize our vision while fostering a community where everyone feels included and empowered to do the best work of their lives.

This role is a hybrid position

This position is considered hybrid, allowing for a combination of remote work and in-office collaboration. Qualified applicants must live within commuting distance of our Glasgow office locations and should expect to be in office approximately 3 days per week.

The Technical Support Engineer works directly with our customers on escalated cases to isolate and resolve product related technical issues in production environments (HW, SW products or 3rd party integrations). Your focus is to identify, document and solve product challenges impacting customer experi...