Job Description
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- Work efficiently with Technical Support, QA, Engineering, and Customer IT personnel to identify and solve customer issues.
- Create technical notes and develop case resolution report to contribute to the Technical Support Knowledge Base.
- Track support issues reported by customers and ensure that issues are followed through to resolution.
- Ability to create and manage cross-functional project teams to address complextechnical issues.
- Help develop specification of requirements and development of support tools to automate common support processes or customer diagnostics.
- Build and maintain strong customer relationships and contribute toward a strong customer-oriented corporate image.
- Maintain deep understanding of NextLabs product and integrated third-party products.
- Train customer IT helpdesk personnel on NextLabs products, best practices and technical procedures for operating enterprise class policy management system...
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