Technical Support Engineer (Datadog/Databricks)

Overview

What does a day in the life of a Technical Support Engineer look like?

• Join customer calls to diagnose and resolve complex issues in real time.
• Investigate and debug reported issues using Datadog, Databricks, Cursor, and internal tools.
• Serve as the primary gatekeeper for escalations to Engineering—providing clear reproduction steps, logs, and root-cause analysis.
• Distinguish between true product bugs, configuration issues, integration issues, and user error.
• Verify fixes before they are communicated to customers to ensure accuracy and prevent repeat escalations.
• Troubleshoot API errors, authentication issues, webhooks, and integration failures.
• Fine-tune our AI support agent and internal automation workflows.
• Identify gaps in support processes and implement tools, automation, or documentation to reduce time-to-resolution.
• Build workflows and technical tooling that increase Engin...