Technical Support Engineer Dept. Customer Success Colombia

GoldenRace is a global market leader in Virtual Sports and part of Softquo, a technology-driven holding with four specialised brands covering different betting verticals. Together, we are a growing team of motivated professionals from many backgrounds and disciplines, working in a positive and supportive environment to grow and excel as one of the most promising and rapidly expanding holdings in our industry. Join us to help us build exciting games and solutions.

Your mission as our Technical Support Engineer Hero will be to:

• Resolve incidents raised by clients, including both integration and production issues.
• Diagnose and troubleshoot technical issues related to the proper functioning of Softquo Holding products.
• Utilise the internal tools to escalate issues to the next level.
• Monitor potential issues using internal tools.
• Provide accurate and prompt feedback to customers regarding their raised incidents.
• Ensure that ...