Technical Support Engineer

Our client is a leading original equipment manufacturer and due to their continued success Staffbase have been appointed to recruit for the position of Technical Support Engineer.

Office based with occasional field support the Technical Support Engineer will provide over the phone and online machine fault find and diagnostics support.

£40K -£45K + OT + Benefits

The Role:

The Technical Support Engineer will provide professional technical support and advice for customers and engineers to resolve machine breakdowns, assist with machine installations and commissioning and role out software updates etc etc.

Your duties will include but is not limited to the following;

• Provide technical advice by telephone, email and using remote on-line access
• Analyse possible causes of faults using mechanical and electrical documentation
• Diagnose faults and recommend solutions (bypass, spare ...