Technical Support Engineer

Position Summary:
The Technical Support Engineer (Surfsight) will engage directly with resellers and end-users, handling the most technically advanced cases. Our TSE’s use big data to help troubleshoot platform, hardware, and API/integration issues. If you love to work in a fast paced, dynamic organization that has an ever increasing customer base then this is the role for you!
Key Duties and Responsibilities:
- Verify and document complex technical support issues and deliver technical solutions in a timely manner
- Troubleshoot API and other custom integration issues
- Gather and analyze data from internal databases via pre-written and custom SQL scripts to assist with troubleshooting
- Leverage data warehousing and visualization tools to identify technical issues and trends over large sets of data
- Troubleshoot customer/reseller reported device issues to validate and determine root cause (hardware, software, database)
- Interface with database and development...