Technical Support Engineer

JOB DESCRIPTION

JOB TITLE: Technical Support Engineer

JOB PURPOSE: For technical support for End User being managed under Managed Services Contract of DHA

QUALIFICATION: 3 Year Technical Diploma or Bachelors degree in related field (preferred).

CERTIFICATIONS: Any one of - CompTIA A ITIL V3/V4 Microsoft 365 Certifications

EXPERIENCE: 3 4 Yrs

RESPONSIBILITIES (INCLUDES ALL TASKS)

• Provide onsite technical support for Windows and Mac devices including mobile devices (tablets and laptops).
• Install configure and maintain Antivirus and Endpoint Detection & Response (EDR) solutions.
• Perform MDM (Mobile Device Management) enrolment.
• Support and troubleshoot Office 365 applications OneDrive and VPN client applications.
• Conduct basic network troubleshooting (LAN Wi-Fi and VPN issues).
• Perform OS imaging deployment and configuration of n...