Job Description
JOB DESCRIPTION
JOB TITLE: Technical Support Engineer
JOB PURPOSE: For technical support for End User Devices being managed under Managed Services Contract of DHA
QUALIFICATION: 3 Year Technical Diploma or Bachelor's degree in related field (preferred).
CERTIFICATIONS: Any one of - CompTIA A+, ITIL V3/V4, Microsoft 365 Certifications
EXPERIENCE: 3 4 Yrs
RESPONSIBILITIES (INCLUDES ALL TASKS):
- Provide onsite technical support for Windows and Mac devices, including mobile devices (tablets and laptops).
- Install, configure, and maintain Antivirus and Endpoint Detection & Response (EDR) solutions.
- Perform MDM (Mobile Device Management) enrolment.
- Support and troubleshoot Office 365 applications, OneDrive, and VPN client applications.
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