Technical Support Engineer

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Skills: end user, Technical Support, windows, mac, tickets, ivanti, bmc, servicenow

Job Purpose

For technical support for End User Devices being managed under Managed Services Contract of DHA

Qualifications

• 3 Year Technical Diploma or Bachelor's degree in related field (preferred).

Certifications

• CompTIA A+
• ITIL V3/V4
• Microsoft 365 Certifications

Experience

3 - 4 Yrs

Responsibilities

• Provide onsite technical support for Windows and Mac devices, including mobile devices (tablets and laptops).
• Perform MDM (Mobile Device Management) enrolment.
• Install, configure, and maintain Antivirus and Endpoint Detection & Response (EDR) solutions.
• Support and troubleshoot Office 365 applications, OneDrive, and VPN client applic...