Technical Support Engineer

Support Engineer Job Summary:
Responsible for providing best-in-class technical support, preventive and predictive maintenance, diagnostics/troubleshooting, repairs, spare parts management, and upgrades for x-ray systems and equipment.

Support Engineer Responsibilities:

• Manage technical and engineering documentation, including drawings, specifications, and records of x-ray systems and equipment, ensuring configuration and change-control.
• Prepare and maintain revised packages of system drawings and Bills of Material (BOMs).
• Coordinate with customer personnel to ensure alignment of system documentation.
• Work with inspection services to document system performance, use data for trend analysis, and plan for maintenance and interventions.
• Travel to customer sites (30-50%) for troubleshooting, repairs, debugging PLC or PC based control programs, and system testing.
• Liaise with cross-disciplinary teams to resolve customer...