Job Description

Technical Support Engineer - End User Support

Intertec Systems | Abu Dhabi Industrial City, Abu Dhabi Emirate, United Arab Emirates

Job Title: Technical Support Engineer

Experience: 3+ years

Responsibilities

  • Proficiency in Microsoft Windows Server and Client OS, and mobile devices.
  • Efficient management and maintenance of end‑user IT assets, including laptops, PCs, software, printers, scanners, video conferencing devices, attendance systems, and IP telephones.
  • Experience with ITIL‑based service desk ticketing tools, SLAs, and remote support tools, with knowledge of incident management, service requests, problem management, and change requests.
  • Solid understanding and experience with mail flow in an enterprise environment and Office 365.
  • Troubleshooting issues related to conferencing software (MS Teams, WebEx, TeamViewer) and meeting room solutions.
  • Providing orientation on I...

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