Job Description
JOB DESCRIPTION
JOB TITLE: Technical Support Engineer
JOB PURPOSE: END-USER Support Field Support Engineer
QUALIFICATION: Graduation
CERTIFICATIONS: CCNA, MCSA, CompTIA A+
EXPERIENCE: 4 + Years
RESPONSIBILITIES (INCLUDES ALL TASKS):
- Hardware Setup: Install, configure, and maintain desktop computers, printers, and other peripherals.
- Software Installation: Install and configure operating systems, office applications, and other software as required by users.
- System Configuration: Set up user accounts, permissions, and security settings according to organizational policies.
- End-User Assistance: Provide technical support to end-users via phone, email, or in-person. Troubleshoot and resolve hardware and software issues.
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