Technical Support Engineer - End User Support

Overview

Technical Support Engineer - End User Support at Intertec Systems. Role involves providing end-user IT support, hardware and software troubleshooting, and ensuring smooth operation of user environments.

Responsibilities

• Hardware Setup: Install, configure, and maintain desktop computers, printers, and other peripherals.
• Software Installation: Install and configure operating systems, office applications, and other software as required by users.
• System Configuration: Set up user accounts, permissions, and security settings according to organizational policies.
• End-User Assistance: Provide technical support to end-users via phone, email, or in-person. Troubleshoot and resolve hardware and software issues.
• Problem Diagnosis: Identify and diagnose hardware and software issues; perform repairs or escalate to higher-level support if necessary.
• Remote Support: Use remote desktop tools to assist users with ...