Job Description

Technical Support Engineer - End User Support

Skills:

  • Windows Troubleshooting
  • Office 365
  • Active Directory
  • Dynamic Host Configuration Protocol (DHCP)
  • Mail flow
  • MacOS Support
  • Patch Management
  • ITIL

Job Title: Technical Support Engineer

Experience: 3+

Responsibilities:

  • Proficiency in Microsoft Windows server OS and Client OS 11, and mobile devices.
  • Efficient management and maintenance of end-user IT assets, including laptops, PCs, software, printers, scanners, video conferencing devices, attendance systems, and IP telephones.
  • Experience with ITIL-based service desk ticketing tools, SLAs, and remote support tools, with knowledge of incident management, service requests, problem management, and change requests.
  • Solid understanding and experience with mail flow in an enterprise environmen...

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