Job Description
You will work closely with Client Success and support them by providing Tier-2 client support for software technical issues and work with Engineering department to debug and resolve the issues.
RESPONSIBILITIES:
Provide technical support to internal and external users including customer service teams as well as clients and partners
Communication and coordination of feedback and inputs to the development team, mostly based in India
Assist QA lead with QA activities
Troubleshooting technical issues with minimal support from the development team
Speaking to internal and external customers to quickly get to the root of their problem
Propose workarounds to customers when the fix will take time to be released
Providing timely and accurate customer feedback
Following up with clients to ensure the problem is resolved
Supporting the roll-out of new applications
Providing support in the form of procedural documentation
Managing multiple cases at one time.
T...
RESPONSIBILITIES:
Provide technical support to internal and external users including customer service teams as well as clients and partners
Communication and coordination of feedback and inputs to the development team, mostly based in India
Assist QA lead with QA activities
Troubleshooting technical issues with minimal support from the development team
Speaking to internal and external customers to quickly get to the root of their problem
Propose workarounds to customers when the fix will take time to be released
Providing timely and accurate customer feedback
Following up with clients to ensure the problem is resolved
Supporting the roll-out of new applications
Providing support in the form of procedural documentation
Managing multiple cases at one time.
T...
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